Every single one who phone calls the tech support range is wishing to talk to a true individual right away. Nobody really wants to must leap by way of a maze of inquiries in hopes of only currently being set in the que to speak to a true individual!
Hey @DjE we can certainly do what we will to aid. Are you able to you should ship us a private concept and We're going to go from there?
Nevertheless, the very best just transpired. After talking to Telus company, I wasn't pleased with the plan supplied and requested to be tranferred for the LOYALTY dept. She adjusted the price of the information strategy but increased the price of the phone for any net of -$one. WHAT A JOKE!!!
Just kind the main points of the inquiry inside a concept and it'll be despatched to your human agent. Messaging here is asynchronous (non-Are living), so that you can close the application or go about your working day when the agent will work to finding you a resolution.
How do I find that individual. I believe I'm going right into a new billing cycle and I have been managing in circles for months
I am requesting a transparent breakdown of my deal, like all relevant bargains, and a good resolution to the issues I’ve experienced. Also, I inquire that someone critique the decision recordings to understand the poor cure I gained from a variety of brokers.
I wasn't telling but hoping to talk to him yet he obtained mad and hung up. This is often preposterous and very Terrible customer service. I will likely be pulling my two lines from Telus . If this is the customer service buyers are receiving from your reps than you have to source it elsewhere. I have been with Telus for around fourteen many years and it's quite sad that it's got come to this . Looking at these threads and feedback still left by others it appears I am not the one a person.
I are actually contacting and contacting Telus and experienced a chat Along with the AI that didn't feel to be aware of what I used to be inquiring.
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I'm looking for the cell phone number to simply call to talk to some agent and questioning whenever they are available in the weekend. I want to make payment arrangements and attempted to on chat, nonetheless they explained to me I should connect with.
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My expert is a VERY individual guy. He taught me how to repair my trouble in quite a few uncomplicated measures. What’s much more, he guided me by each individual step, in some cases a lot more than at the time. I am genuinely grateful!
I'd some small problems but I had absolutely no idea how to repair them. Then, my co-employee encouraged me within your service. Your staff members were being very individual and valuable! Because of all of these!
I'm going to cancel every one of the services household and cell Telus technical support with Telus and notify my family and friends to do so, which was the worst experience I obtained with Telus